The Worldly Nonprofit, 2.0

  As the holiday season approaches, donors and potential donors consider how and to what organization(s)  they will give.  Nonprofits vie not only for donations, but also for surplus dollars spent on holiday gifts.  Lest we forget, we are also in a troubled economy.    This is why it is important for nonprofits to “package” their message delivery in tangible results.   To illustrate this point, I look again to Mercy Corps.

I discussed Mercy Corps earlier regarding the organization’s poignant and strategic use of Twitter.  Today, I revisit the nonprofit for its tactic in  acquiring holiday donations.  Like some its competitors such as Heifer International , Mercy Corps packages donating as “gift-giving.”  Its differentiator, however, is  to ”give the gift that lasts a lifetime,” a Mercy Kit.    

Donors have a choice of kits ranging from $25 and up, and benefiting specific causes.  One such kit is the Play to Heal Kit.  For $75,  a donor gives a child who has experienced trauma a mentor, supplies, and a caregiver manual.  If the donation is made for someone else, the named person receives a card.  Each kit page contains a story of  a person helped, a donor testimonial and a donation widget.

One testimonial: “The way that the Mercy Kit is presented makes it feel tangible. You get a real sense of how your gift could help someone.”

Brian Powell, Cause Marketing expert and author of the blog,  Good Concepts, would say this testimonial is at the heart of effective donation garnering.  He recently noted that two important quotients of cause marketing are transparency and tangibility.  Without promoting the truth of where donation dollars go, it is hard for a  nonprofit to compete.  Powell states that donors need a 1-to-1 ratio,  ”This $75 dollar sum buys this, this and this.”  Overall, nonprofits need to package a donation in a manner that answers Powell’s big ‘D’ question, “Will this donation make a difference?”

According to Charity Navigator, human services nonprofits experienced the biggest drop in donations last year.  However, these are the organizations that need money the most during the holidays.  It seems crucial, then, that organizations like Mercy Corps ensure their messaging reflect the big ‘D.’

A personal “Thank You” displaying that 1 -to-1 ratio from Jeremy Barnicle,  Mercy Corps Marketing and Communications Vice President

What organizations also do this well?