I whole-heartedly agree.  Applied to a donor/supporter base, I think social media can make a tremendous and easily-fascilitated impact.  A simple example is the use of twitter to acknowledge publicity and financial contributors.  For retweeting several Mercy Corps posts, I was tweeted a thank you for my support.

similarly, the crisis in Haiti spurred numerous efforts to use social media for fundraising and public information.  The American Red Cross uses its Facebook page to offer personal thanks to “fans” and contributors to aid in Haiti.  Such an effort also allows a community to congregate.

However, Beth Kanter, social media and nonprofit guru, cautions nonprofits against using social media as the be-all, end-all.  She notes that nonprofits should use social media with caution, realizing that the platforms are tools, not strategies. Most platforms follow Gartner’s hype cycle, ending in a plateau of performance. 

Regardless, responding to donors, contributors and “fans” on the platforms THEY use demonstrates a flexibility and fluidity not usually associated with nonprofits.  But as Dave Fleet mentions, sometimes the handwritten or personal touch is best.  For thanking  those large donations, perhaps in the words of Marshall Mcluhan, the medium is the message.

What other nonprofits use social media platforms to thank donors and contributors?  Do you think it’s a good tactic?

I discussed Mercy Corps earlier regarding the organization’s poignant and strategic use of Twitter.  Today, I revisit the nonprofit for its tactic in  acquiring holiday donations.  Like some its competitors such as Heifer International , Mercy Corps packages donating as “gift-giving.”  Its differentiator, however, is  to ”give the gift that lasts a lifetime,” a Mercy Kit.    

Donors have a choice of kits ranging from $25 and up, and benefiting specific causes.  One such kit is the Play to Heal Kit.  For $75,  a donor gives a child who has experienced trauma a mentor, supplies, and a caregiver manual.  If the donation is made for someone else, the named person receives a card.  Each kit page contains a story of  a person helped, a donor testimonial and a donation widget.

One testimonial: “The way that the Mercy Kit is presented makes it feel tangible. You get a real sense of how your gift could help someone.”

Brian Powell, Cause Marketing expert and author of the blog,  Good Concepts, would say this testimonial is at the heart of effective donation garnering.  He recently noted that two important quotients of cause marketing are transparency and tangibility.  Without promoting the truth of where donation dollars go, it is hard for a  nonprofit to compete.  Powell states that donors need a 1-to-1 ratio,  ”This $75 dollar sum buys this, this and this.”  Overall, nonprofits need to package a donation in a manner that answers Powell’s big ‘D’ question, “Will this donation make a difference?”

According to Charity Navigator, human services nonprofits experienced the biggest drop in donations last year.  However, these are the organizations that need money the most during the holidays.  It seems crucial, then, that organizations like Mercy Corps ensure their messaging reflect the big ‘D.’

A personal “Thank You” displaying that 1 -to-1 ratio from Jeremy Barnicle,  Mercy Corps Marketing and Communications Vice President

What organizations also do this well?