I whole-heartedly agree.  Applied to a donor/supporter base, I think social media can make a tremendous and easily-fascilitated impact.  A simple example is the use of twitter to acknowledge publicity and financial contributors.  For retweeting several Mercy Corps posts, I was tweeted a thank you for my support.

similarly, the crisis in Haiti spurred numerous efforts to use social media for fundraising and public information.  The American Red Cross uses its Facebook page to offer personal thanks to “fans” and contributors to aid in Haiti.  Such an effort also allows a community to congregate.

However, Beth Kanter, social media and nonprofit guru, cautions nonprofits against using social media as the be-all, end-all.  She notes that nonprofits should use social media with caution, realizing that the platforms are tools, not strategies. Most platforms follow Gartner’s hype cycle, ending in a plateau of performance. 

Regardless, responding to donors, contributors and “fans” on the platforms THEY use demonstrates a flexibility and fluidity not usually associated with nonprofits.  But as Dave Fleet mentions, sometimes the handwritten or personal touch is best.  For thanking  those large donations, perhaps in the words of Marshall Mcluhan, the medium is the message.

What other nonprofits use social media platforms to thank donors and contributors?  Do you think it’s a good tactic?

 Yesterday evening, I was watching Hancock, a mediocre Will Smith movie  about a down-and-out super hero who befriends a PR specialist.  The specialist’s one goal, besides restoring Hancock’s tarnished star, is to change the world through cause marketing.  He was making a hard sell to a few corporate big wigs, who likened his ideas to serving jail time.

Despite the gentle ribbing on both sides, it does look as though Cause Marketing may have its day (or year…or decade) in the sun.  For instance, Pepsi recently announced that it would not be buying Superbowl ad time this year, instead spending $20 million on marketing its green “Refresh Projects.”  Consumers will have the opportunity to vote to determine how much of the money is spent.

Perhaps Pepsi is taking a cue from Trip Advisor, whose More Than Footprints campaign won the Best Use of Social Media award from the Cause Marketing Forum.  Trip Advisor invited consumers to vote on how they would best like to see $1 million dollars spent between five nonprofit organizations.  Using a completely viral campaign, and 1,000,000 votes later, Trip advisor donated to five major international nonprofits including Doctors Without Borders and Save the Children.

What does this all mean?  According to Cone, a Boston-based communications agency renowned for its work in cause- related marketing, cause marketing is on the rise.  Specifically, cause marketing that is globally focused is on the rise.  Consumers, they note, are vastly more interactive and receptive to marketing, especially if they believe in what the company is selling/stands for.

Conclusion:  Nonprofits and corporations can benefit from cause marketing, delivered through interactive campaigns.  A simple google search for Pepsi generates hundreds of links to articles and posts about the Superbowl decision.  Free, positive publicity, and not a dime yet spent.  Despite a  still-rocky economy, could 2010 be the year to turn around donation numbers?   If Hancock can benefit, perhaps nonprofits have a standing chance.

What are your thoughts on cause marketing?   What nonprofits, especially development nonprofits have benefited?

When discussing Direct Relief International, I noted that purpose and audience should drive a video’s  format, production, etc.  Direct Relief’s videos target an audience with an interest in the organization or its approach.

Charity: Water’s video follows Gillin’s AEIOU (B) rule, but in contrast is high in production and entertainment value:

I love this video.  Short, empowering and vivid, it clearly targets a larger audience pool.  Scott Harrison, Charity: Water’s founder, once worked in promotions for the New York nightlife scene.  Perhaps his experiences inform the more flashy PSAs and videos on the nonprofit’s YouTube channel. 

Charity: Water is no stranger to new media promotion and marketing, and has used the YouTube medium to its fullest advantage.  In fact, YouTube introduced me to Charity: Water;  the nonprofit won a contest as one of the top four charities viewers wanted highlighted on the site.  My first thought: “Huh.  That’s a really good video.”

Such tactics bring us back to my first point: purpose. Charity: Water is a youthful nonprofit reaching out to a wide and youthful audience.  These videos troll for donors versus inform interested parties.  Either way, “That’s a really good video.”